Questions

Everything people ask our cannabis store.

Our cannabis store FAQ covers ID, ordering, pickup, delivery, mail order and returns. If your question isn't here, call the shop at (519) 784-2611. A person answers.

Age & ID

How old do I have to be?

19+. That is the legal age in Ontario and we do not bend it, for anyone, ever.

What ID do you accept?

Any valid government photo ID showing your date of birth — driver's licence, passport, Ontario photo card, or a status card. It has to be the original, not a photo of one.

Do I need ID even for delivery?

Yes. The driver checks ID at the door, every single time, no exceptions, and the name has to match the order. If the person who ordered isn’t there with their ID, the order comes back to the shop.

Can someone else pick up my order?

No. The order goes to the person who placed it, with their own ID. Nobody else can collect it.

Ordering & payment

How do I place an order?

Browse our full cannabis menu to see what's on the shelf and what it costs, then call the shop at (519) 784-2611 to order for pickup, delivery (coming soon) or mail order.

Can I order online?

Not yet. Online ordering and payment are coming. Until then the menu is live and accurate and the order is placed by phone.

How do you take payment?

It depends how you’re getting it. Delivery (coming soon): pay the driver — cash, or debit on their mobile terminal. Mail order: e-transfer — we email you the total once your order is in, and nothing ships until it lands. In the shop: cash or debit at the counter.

Is the menu up to date?

Yes. It is driven straight from the till, so stock and prices on the menu are what's actually in the shop. Flower moves fast — if a strain sells out it comes off the menu the same day.

Pickup

Where are you?

14983 River Line, Bothwell, ON N0P 1C0. Directions.

How long until my order is ready?

About 30 minutes.

How long will you hold it?

Until close on the day you order. If you can’t make it that day, tell us when you’ll be in and we’ll hold it until then.

Do I have to order ahead?

No. Walk in and browse. Ordering ahead just means it's bagged and waiting when you get here.

Delivery

Where do you deliver?

Delivery is coming soon, to towns within 40 km of the shop, Monday to Friday. Until then, order for pickup or mail order. The full list of towns is on the delivery page.

When’s the cut-off?

1pm. Orders in by then go out on the next delivery day; anything later goes out on the one after.

How long does it take to get here?

Each area has set delivery days. On the day, orders go out on a route, so the time depends on where you are and how many stops are ahead of you. If you need it by a particular time, call the shop and we’ll tell you what’s realistic.

What does delivery cost?

$10, and free on orders over $150. The minimum order for delivery is $80.

Can I pay the driver?

Yes — that’s how delivery is paid for. Cash, or debit on the driver’s mobile terminal. Nothing is charged before the order arrives.

Mail order

Where do you ship?

Every province in Canada.

How long until it arrives?

It depends how far it’s going. We ship Monday to Wednesday, and orders placed before 12pm on those days ship the same day, and your tracking tells you the delivery date as soon as the label is made.

What does shipping cost?

It depends how far it’s going and which tracked Canada Post service you pick: Priority, Xpresspost or Expedited Parcel. Orders over $500 ship free.

Will the box say what's inside?

No. Plain box, plain label, sealed smell-proof bags inside.

Do I need to be home?

Yes, or someone else who is 19 or older. Every parcel goes Canada Post with Proof of Age: the delivery agent checks photo ID and takes a signature before handing it over. Your tracking will say what happens if nobody’s home.

Returns & problems

Something's wrong with my order

Call the shop at (519) 784-2611 on the day it arrives. If anything arrives damaged or an item is missing, take a photo and send it to us and we’ll make it right. We photograph every order as it goes out, so we know exactly what was in it — anything damaged gets replaced free of charge.

Can I return it?

We can’t take back product once it’s been opened. If it’s unopened and still sealed, you can return it within 7 days of getting it: call us first. If anything arrives damaged or an item is missing, take a photo and send it to us and we’ll make it right. We photograph every order as it goes out, so we know exactly what was in it — anything damaged gets replaced free of charge.

What if a mail order arrives damaged or never shows up?

Call the shop on (519) 784-2611 and report it. Lost, late or damaged — tell us and we’ll sort it out.

Do you have a loyalty or rewards program?

Coming soon.

Still stuck? Send us a message or call (519) 784-2611.

Come in

Or just see what's on the shelf.

14983 River Line · Bothwell, ON N0P 1C0 · (519) 784-2611

Good flower, sold honestly. 19+

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2026 Moravian Marijuanna - Licensed retailer - 19+ with valid id.